Category Archives: Talla

Talla builds a smarter customer knowledge base

Talla is taking aim at the customer service industry with its latest release, an AI-infused knowledge base. Today, the company released version 2.0 of the Talla Intelligent Knowledge Base. The company also announced that Paula Long, most recently CEO at Data Gravity, has joined the company as SVP of engineering. This tool combines customer content with automation, chatbots and machine learning. It’s designed to help teams who work directly with customers get at the information they need faster and the machine learning element should allow it to […]

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