Category Archives: Talkdesk

Talkdesk nabs $100M at more than $1B valuation for its smart call centers

Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ. The round values the company at north of $1 billion, Talkdesk co-founder and chief executive officer Tiago Paiva confirmed to TechCrunch, but he declined to disclose the exact figure. The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting IBM, Dropbox, Stitch Fix and Farfetch as customers. “Imagine a company has a million customers […]

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