Category Archives: lifetime value

Why startups can’t afford to ignore customer retention

Venture-backed companies must walk the line between fast growth and efficient growth. Even as VCs value high-quality revenue, companies are still held to a minimum growth rate. We think of this threshold as the “Mendoza Line,” a baseball term we’ve adapted to track the minimum growth needed to get access to venture funding. Above this line, startups are generally attractive to investors and even have a good chance for a strong exit. To achieve sustainable growth, maximizing customer lifetime value is an important component and one that […]

Read more