Category Archives: Customer Service

Nine lessons on how Niantic reached a $4B valuation

We’ve captured much of Niantic’s ongoing story in the first three parts of our EC-1, from its beginnings as an “entrepreneurial lab” within Google, to its spin-out as an independent company and the launch of Pokémon GO, to its ongoing focus on becoming a platform for others to build augmented reality products upon. The Niantic EC-1 It’s not an origin story that serves as an easily replicable blueprint — but if we zoom out a bit, what’s to be learned? A few key themes stuck with me […]

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Bonobo AI raises $4.5M seed round to help companies turn interactions with customers into valuable data

Bonobo AI, an AI-based platform that helps companies get insights from customer support calls, texts, and other interactions, announced today that it has raised $4.5 million in seed funding led by G20 Ventures and Capri Ventures. Founded in 2016 and led by co-founder and CEO Efrat Rapoport, the Tel Aviv-based startup claims that its technology has been used to analyze more than a billion interactions so far and that it has signed up a “few dozen” clients including DreamCloud and Honeybook. The idea behind Bonobo is that […]

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